We maintain a 24-hour cancellation policy for all services. This is so that we may have ample time to fill the appointment time should you need to cancel your service. Appointments that are cancelled less than 24 hours prior will result in a charge that is 100% of the cost of the scheduled service(s). “No Shows” are also subject to 100% of the cost of the scheduled service(s).
We accept: Cash Visa MasterCard. All credit card information is confidential and secure. We do not accept personal checks.
OUR SERVICE GUARANTEE
We make every attempt to ensure that you are satisfied with your experience at our salon. In the event that you are not completely satisfied, please let us know within 48 hours. We will be happy to schedule a corrective service within two weeks of your original appointment date. There are no money refunds for any service provided.
Products purchased at the salon or by mail may be returned for store credit within 15 days from the date of purchase, when accompanied by a receipt. Only products that are returned in the same condition as when purchased (including the item itself and packaging) will be accepted for store credit. There are no cash refunds, although a store credit may be applied to either products or services. Note: We do not offer refunds for personal blends products.